Many times one is met with dullness or stupidity. Especially in business. People who talk about things they don’t know anything about (http://en.wikipedia.org/wiki/Dunning–Kruger_effect). Co-workers who (apparently try to) make your job harder. Customers who come with unrealistic expectations or unfair comments. Competitors who leak rumors or tell bullshit stories about you or your company. Easy to get irritated. Easy to get pissed off. Easy to get angry. Far too easy to react impulsive, blindfolded or unreasonable.
One of the tips and techniques to control anger is the source for rule #39: Count to 10.
Count to 10 before you speak when you’re angry. Count to 100 when you’re really irritated before you respond or answer. Sleep one night before you react.
And once again, remember a famous saying from Albert Einstein: “Two things are infinite: the universe and human stupidity; and I’m not sure about the universe.”
Therefore: 0 – 1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 – 10 … count to 10.